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erikalok
Participant
Jan 8, 2019 4:10 PM UTC
Question

My pdf-editor has stopped working

Hello

Since about a month ago I can't use my pdf-printer/editor anymore. I have been in contact with Adobe's support a few times about it but they can't help me.

I'm not sure which product it is, I've had it for years and never had any problems. I think it might be the Adobe Acrobat XI Pro, as part of Adobe Technical Communications Suite 4. I also have the Technical Communications Suite 17 and a few updates of FrameMaker since then.

Is there any way I can get my pdf-editor back working again, or do I have to buy a new application?

Hoping for help!

/Erika

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8 replies

Bob_Niland
Community Expert
Bob_NilandCommunity Expert
Community Expert
Jan 8, 2019 5:16 PM UTC

erikalok: I can't use my pdf-printer/editor anymore.

What's the failure mode?
Won't run at all?
Throws dialog?
Can't open any PDF?

Can't alter or save PDF?
Just PDFs from FM####?

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erikalokAuthor
Participant
Jan 8, 2019 5:22 PM UTC

It doesn't run at all. My pdf:s usually opened in it as default, now they open in Adobe Acrobat Reader DC. And I can't choose it as printer from either FrameMaker och Word.

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Jan 8, 2019 5:52 PM UTC

Well, first off - delete Reader - with the TCS you already have Acrobat Pro included.

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Jan 8, 2019 4:51 PM UTC

Running Windows 10? There was an update (the 1803 build) that borked PDF creation. Update your copy of Windows & FM to get the fix.

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