No content in CHM output

Forum|Forum|6 years ago
February 11, 2020
2 replies
812 views

While I can successfully process CHM, HTML5, and Basic HTML from the Publish pod in Fm 2019, I can't see any content in the CHM file. It shows the bookmarks, but not the content of the topics themselves. The HTML5 and Basic HTML both work as expected.

Anyone else seen this?

Publishing

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Correct answer Matt-Tech Comm Tools

A shout out to both Rick Stone and Peter Grainge for a post made in the RoboHelp forum...

CHM will not display content when viewed across a network connection. As soon as I moved my existing CHM to my C drive, everything worked as expected.

Moral of the story: If you produce CHM, don't set your default output location to a network drive.

Jeff_Coatsworth

Community Expert

IIRC there's some jiggery-pokery you can do to your server to enable CHM content to display, but that's usually out of the range of expectations for people to do. Antique output format indeed! 😂

Matt-Tech Comm Tools

Author

Community Expert

Yeah, the actual moral of the story is

"Beware any format that looks like it was last updated for Win 98"

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

Matt-Tech Comm Tools

AuthorCorrect answer

Community Expert

A shout out to both Rick Stone and Peter Grainge for a post made in the RoboHelp forum...

CHM will not display content when viewed across a network connection. As soon as I moved my existing CHM to my C drive, everything worked as expected.

Moral of the story: If you produce CHM, don't set your default output location to a network drive.

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

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