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JaniceMalinFrame
New Participant
March 27, 2017
Question

Opening Framemaker 12 freezes at password. How do I fix?

  • March 27, 2017
  • 2 replies
  • 268 views

I clicked the FrameMaker Icon as usual to open FrameMaker and it freezes at password. I then tried to open a FrameMaker Book I've been working on, and the same thing happened. It will not open an I cannot work on my documents!

    This topic has been closed for replies.

    2 replies

    S
    Community Manager
    Stefan GentzCommunity Manager
    Community Manager
    March 27, 2017

    The issue has been solved by Adobe TCS Support together with the user.

      Arnis Gubins
      Arnis Gubins
      Inspiring
      March 27, 2017

      Stefan,

      It would be nice to have a description of what caused the issue and how it was resolved in case other users run into the same thing.

      S
      Community Manager
      Stefan GentzCommunity Manager
      Community Manager
      March 27, 2017

      The problem was an overly aggressive anti-virus / security software … like so often ;-)

        Jeff_Coatsworth
        Community Expert
        Jeff_CoatsworthCommunity Expert
        Community Expert
        March 27, 2017

        Never seen that one - did anything change in your environment? What happens if you try launching it as an admin?

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