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Participant
March 29, 2024
Answered

PDF Creation Issuse in FrameMaker

  • March 29, 2024
  • 4 replies
  • 560 views

Hi,

I am using FrameMaker 17.0.0 version and struggling with the save as pdf option. Whenever, I tried to save as pdf, it throws out an error: 

"FraeMaker could not find Adobe PDF printer instance, which must be installed to execute Save as PDF command"

When I go for addition of "adobe print to pdf printer", i don't see that in my printer list (using an existing port in add printer setup). 

Any suggestion or solution for this, please?

Thanks,

    This topic has been closed for replies.
    Correct answer Waqas34907142fzlt

    Thank you @Barb Binder  for you help. Technical team shared the solution and it worked for me. Thanks alot.

    Just posting the solution someone may get help from here!

     

    4 replies

    Community Expert
    March 30, 2024

    I had this issue just a few days ago. When I did a repair installation of Acrobat, this fixed this issue. The Adobe PDF printer re-appeared. And it kept being there.

    Barb Binder
    Community Expert
    Community Expert
    March 29, 2024

    Uninstalling/reinstalling FrameMaker will likely take care care of this but if the issue persists, you can email tcssup@adobe.com for help. This reaches a dedicated FrameMaker support team.

     

    ~Barb

    ~Barb at Rocky Mountain Training
    Waqas34907142fzltAuthorCorrect answer
    Participant
    April 3, 2024

    Thank you @Barb Binder  for you help. Technical team shared the solution and it worked for me. Thanks alot.

    Just posting the solution someone may get help from here!

     

    Barb Binder
    Community Expert
    Community Expert
    April 3, 2024

    Hi @Waqas34907142fzlt:

     

    Thank you so much for taking the time to come back to share this with us. I have no doubt this be referenced quite a bit in the future. 

     

    ~Barb

    ~Barb at Rocky Mountain Training
    Bob_Niland
    Community Expert
    Community Expert
    March 29, 2024

    This looks like another case of the vanishing Adobe PDF printer instance bug discussed in another thread lately in the FM forum.

    It does not appear to be an FM-related problem, as it's being reported more widely.

    frameexpert
    Community Expert
    Community Expert
    March 29, 2024