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ttrujillo
Participating Frequently
November 18, 2010
Answered

PDF has missing text when created from FM 9

  • November 18, 2010
  • 1 reply
  • 1389 views

My Software:

Windows XP Professional Version 2002 SP 3

FrameMaker 9.0p255

Adobe Acrobat 9 Pro Version 9.4.1

When generating a PDF document from FrameMaker, the PDF document has random missing text, including whole paragraphs, sentences and some text in tables. We have several FrameMaker books and they are all having the same issues. These books were fine when we last published updates within the last month and we have not made any changes to fonts.

When generating a PDF from FrameMaker, we always print the book to a postscript file first following these steps:

- Go to File > Print Book.

- Select the Adobe PDF printer.

- Select the Print to File option and specify a .ps filename.

- Select the Generate Acrobat Data option.

- Use Acrobat Distiller to convert the PS file to PDF.

Note that I also tried File > Save As PDF and got the same results.

    This topic has been closed for replies.
    Correct answer Arnis Gubins

    Have you applied the MS Hotfix as outlined in this Adobe TechComm blog?

    http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html

    1 reply

    Arnis Gubins
    Arnis GubinsCorrect answer
    Inspiring
    November 18, 2010

    Have you applied the MS Hotfix as outlined in this Adobe TechComm blog?

    http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html

    T
    ttrujilloAuthor
    Participating Frequently
    November 18, 2010

    Yes, we installed the hotfix but we're still seeing the same issues. 

    A
    Anonymous
    November 18, 2010

    Did you reboot after the hotfix? fwiw, other users on the forum have had difficulty with the hotfix not being installed correctly the first time around.

    once you download the hotfix from MS you have to run the .exe, and then  when it’s finished you have to reboot. Then check the Add or  Remove programs in Control panel, and click the “show updates” button,  then scroll way down to see the hotfixes, to be sure that #952909 is  shown.

    What fonts are you using in your documents? Specific type (PS, TT, OTF) and any other info you have (foundry, etc).

    Do the "gaps" seem to occur when there are font changes in the document, e.g. when words in a sentence are bold or when a paragraph in a different weight (e.g. bold italic) follows, say, a "regular" text weight paragraph? As another test, can you highlight a segment of good+bad+good text in the PDF, do Control+c to copy it to the clipboard, then Control+v to paste it into a different file (Word, text editor, even another new FM document).  Do the words of the "missing" text segments show up?

    edit: the hotfix download process is a bit confusing; if I remember correctly it has to be requested, then MS sends a link to the download webpage, then the downloaded .exe has to be run.

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