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Aixtron
Inspiring
July 14, 2015
Answered

Printing to PDF problem?

In FM 12, I have a book open. I am trying to save Book as PDF and FM is crashing.

Can not find the reason why, I do not see Distiller coming on (or working).

This is the last screen I see. I clicked OK.

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    AixtronCorrect answer
    Inspiring
    July 14, 2015

    Try doing a Help > Repair Acrobat Installation in Acrobat. This should put the joboptions files in the correct location.

    The default Acrobat joboptions files should be in C:\Users\All Users\Adobe\Adobe PDF\Settings and any custom ones should be in C:\Users\<username>\AppData\Roaming\Adobe\Adobe PDF\Settings

    The .tps file is the temporary postscript file that FM first creates before handing off to Distiller to create the PDF. So it looks like FM is doing its part, but the process falls over when it hits the Acrobat side.


    I rebooted the computer, and problem is solved. Did not do much else.

    Do not know how the problem occurred and do not know what made the problem go away.

    Thanks Arnis, for your responses. I will definitely keep in mind about Repairing the Acrobat Installation.

    Also, I will share your suggestion with my associates here so they can keep that in mind for the future.

    Once again, appreciate it very much.

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    4 replies

    Arnis Gubins
    Arnis Gubins
    Inspiring
    July 14, 2015

    Try changing the PDF joboptions selection. The one that you are trying to use doesn't exist in the location that Acrobat is looking and totally confuses FM.

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    AixtronAuthor
    Inspiring
    July 14, 2015

    I did change the Job Option to Standard or High Quality Print, but problem persists.

    While FM is frozen, it creates one file with extension TPS (myFile.tps).

    Besides that, there is no solution yet...

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    Arnis Gubins
    Arnis Gubins
    Inspiring
    July 14, 2015

    Try doing a Help > Repair Acrobat Installation in Acrobat. This should put the joboptions files in the correct location.

    The default Acrobat joboptions files should be in C:\Users\All Users\Adobe\Adobe PDF\Settings and any custom ones should be in C:\Users\<username>\AppData\Roaming\Adobe\Adobe PDF\Settings

    The .tps file is the temporary postscript file that FM first creates before handing off to Distiller to create the PDF. So it looks like FM is doing its part, but the process falls over when it hits the Acrobat side.

    Translate
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