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elwoodb72178294
elwoodb72178294
Participant
April 25, 2016
Question

Pro won't start

  • April 25, 2016
  • 2 replies
  • 591 views

I attempted to open Pro and it tells me I have a problem.  Pro tells me I need to uninstall and reinstall Pro, or get a hold of IT department, or customer service.  The first time we installed Pro the IT department had to install the program so I don't know what the problem is now.

This topic has been closed for replies.

2 replies

elwoodb72178294
elwoodb72178294Author
Participant
April 26, 2016

I uninstalled and reinstalled Acrobat Pro.  I tried to activate Acrobat Pro and It needs an older serial number.  I put in the older serial number, but the message states that it isn't the right one.  I only have two product serial numbers, and either one works.  So now what do I do?

Arnis Gubins
Arnis Gubins
Inspiring
April 26, 2016

If the serial number isn't being accepted, then you have to contact customer support. Installation issues are freebie support. The contact info is on the FM Forum's Overview page: FrameMaker

Arnis Gubins
Arnis Gubins
Inspiring
April 25, 2016

Pro what? Which application are you referring to: Acrobat Pro, Premier Pro, Adobe Media Server Professional?

elwoodb72178294
elwoodb72178294Author
Participant
April 25, 2016

Acrobat Pro

Arnis Gubins
Arnis Gubins
Inspiring
April 25, 2016

Have you done a re-install as suggested? If so and it still doesn't work, then you will need to contact customer support.

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