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Inspiring
May 6, 2016
Answered

Problem: Acrobat DC: Windows Explorer: right-click/Convert to...: "...problem sending the command..."

  • May 6, 2016
  • 1 reply
  • 779 views

Is anyone else having problems using Windows Explorer through TCS 2015 to process PDFs?

I am using TCS 2015 on a 64-bit Win 7 box with 32 GB RAM.

My workflow includes using Windows Explorer shortcuts to create PDFs from .fm files using either/or "Convert to Adobe PDF" or "Convert to Adobe PDF and EMail".

Using either of those commands in Windows Explorer results in the error "There was a problem sending the command to the program", "the program" apparently being either/both FrameMaker 2015 and/or Acrobat DC (or Adobe PDF/Adobe Acrobat Distiller DC).

FrameMaker starts as it should, and the file loads as it should, but apparently when FM calls Acrobat, it can't start as it should.

I am a week out from a critical deadline of an internal workflow document discussing that exact functionality.

If anyone knows the answer, it would be of GREAT interest to me...

Thanks!

(Related screen shot below...)

This topic has been closed for replies.
Correct answer Burtin_at_work

I have confirmed (by testing trial installations) that this functionality is broken. I will log a bug this morning.

1 reply

Burtin_at_workAuthorCorrect answer
Inspiring
May 9, 2016

I have confirmed (by testing trial installations) that this functionality is broken. I will log a bug this morning.