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dmorrisblake
Participant
August 16, 2014
Answered

problem downloading technical communications suite 5

  • August 16, 2014
  • 2 replies
  • 1548 views

I am having a problem with downloading the technical communication suite 5.  On the "install" screen, it stops at "currently installing adobehelp."  Please advise further. Thanks.

This topic has been closed for replies.
Correct answer AJIT_M

Hi There,

Please visit the link :- http://www.adobe.com/support/chc/

Select any product and install Adobe Help Manager. Once it's installed then run the setup of TCS 5 and see if that makes any difference.

Regards,

Ajit

2 replies

AJIT_M
AJIT_MCorrect answer
Inspiring
August 21, 2014

Hi There,

Please visit the link :- http://www.adobe.com/support/chc/

Select any product and install Adobe Help Manager. Once it's installed then run the setup of TCS 5 and see if that makes any difference.

Regards,

Ajit

J
Jbuck2010
Inspiring
March 11, 2015

Thank you Ajit, that helped although I could only install the trial version and then update using the Application Manager.

AJIT_M
AJIT_M
Inspiring
March 13, 2015

Hi Jennifer,

Thank you for your response.

I would really appreciate if you could mark my answer correct if it helps you by which other users facing same issue can take the benefit out of it.

Regards,

Ajit

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
August 18, 2014

Is it in the download or when you run the saved download? Make sure that you are running it as a local admin & that you have full rights to your system and an internet connection.

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