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Mike_Torrence
Participating Frequently
Aug 12, 2009 5:42 PM UTC
Question

Problem Importing PDF Comments

I continue to have difficulties importing PDF comments.

FrameMaker 9.0 p237

Acrobat 9 Pro Extended

  1. I export a book to PDF, I make sure that "Save PDF for Review Only".
  2. I make some comments in Acrobat 9 Pro (also used Acrobat Reader 9)

I try to import the comments back into the FrameMaker file and all textual comments are misplaced.

I have some other books that don't import the comments at all and one that even hangs FM when importing comments.  I have not had this work successfully on any documents.  Is this feature complete?

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    17 replies

    Akari
    Inspiring
    Sep 19, 2011 9:32 PM UTC

    Hi,

    I have FrameMaker10, Acrobat Pro10 and SharePoint 2007.  I too am having no luck importing comments back into the FrameMaker files from the tagged PDFs I am creating.  It goes through the motions of importing and shows me an import summary screen, but I see nothing has been imported.

    Mike, I see your post was over two years ago and you are using a different version, but might you have found a solution outside the forum?

    Thanks

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    Mike_TorrenceAuthor
    Participating Frequently
    Sep 19, 2011 9:41 PM UTC

    Sorry, but no, we haven't found a solution to this issue. We have just

    given up on being able to import the comments.

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    Anonymous
    Sep 20, 2011 6:28 AM UTC

    Mike / Akari,

    I am from FrameMaker team and would like to investigate the issues you are facing. Can you please send some test files on which you are observing these issues to rabansal@adobe.com.

    Regards,

    Rajat Bansal

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    MichaelKazlow
    MichaelKazlow
    Legend
    Aug 12, 2009 6:05 PM UTC

    The following:

    http://help.adobe.com/en_US/FrameMaker/9.0/Using/WS84144A47-0C79-46f0-9909-B6AB5E45439C.html

    is the link in the help file concerning importing comments. The most important features mentions is that use must create a tagged pdf file and that the Frame File must be unchanged since creating the pdf file.

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    Mike_TorrenceAuthor
    Participating Frequently
    Aug 12, 2009 6:10 PM UTC

    Yes, I have been following the direction given completely, but I continue to have issues.  We are having issues getting this to work consistently.  I've even had issues exporting, making a comment and reimporting immediately.  Sticky notes come in OK, but the text edits keep getting misplaced (just put in the first file of the book).

    It seems to be worse when the file is sent out for shared review.  The only way I have been able to get the comments back is to reimport the shared review comments back into the first PDF exported and then import the comments into FM from there.  Many are still misplaced.

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    Van Kurtz
    Van Kurtz
    Inspiring
    Aug 13, 2009 7:34 PM UTC

    Mike,

    Regarding shared reviews...

    The comments that reviewers add are stored in XML files, not in the _review PDF, which is likely why Frame cannot import them. You can always create an _archive PDF that moves the comments from the XML files into the PDF, which you can then import into Frame.

    Of course, this does not answer the other issues you are having.

    Van

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