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pierret18811376
Inspiring
Jul 18, 2023 5:09 PM UTC
Answered

problem with update

Hello,

In Frame Maker I have made Help/Update, and I had this error message : "error 81 : Fail of the update : Another installer is in progress and must be closed before updating this product. Close the program or wait for other installations to complete" 

 

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Winfried RengCorrect answer
Community Expert
Jul 18, 2023 6:54 PM UTC

You can also download the setup file and then try to install it, after you had restarted your computer and without starting FrameMaker.

Here is a link. I do not know which version you have.

https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html

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7 replies

pierret18811376Author
Inspiring
Jul 19, 2023 6:09 PM UTC

I have first restarted my computer and uninstall Frame Maker + Preferences, then install it again and the update problem has disappeared (no error window) !

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    pierret18811376Author
    Inspiring
    Jul 18, 2023 5:45 PM UTC

    I have just contacted them.

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      Community Expert
      Winfried RengCommunity ExpertCorrect answer
      Community Expert
      Jul 18, 2023 6:54 PM UTC

      You can also download the setup file and then try to install it, after you had restarted your computer and without starting FrameMaker.

      Here is a link. I do not know which version you have.

      https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html

      Translate
        Barb Binder
        Community Expert
        Barb BinderCommunity Expert
        Community Expert
        Jul 18, 2023 5:27 PM UTC

        In that case, I think I'd reach out to Adobe TCS support at tcssup@adobe.com.

         

        ~Barb

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        ~Barb at Rocky Mountain Training
        pierret18811376Author
        Inspiring
        Jul 18, 2023 5:22 PM UTC

        I have no other install running in the background.

        I have restarted my computer and make again Help/Update inside FrameMaker, but always this error message.

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        Barb Binder
        Community Expert
        Barb BinderCommunity Expert
        Community Expert
        Jul 18, 2023 5:12 PM UTC

        Try restarting your computer, Pierre and then try again. Be sure to close FrameMaker after initiating the upgrade. 

         

        ~Barb

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        ~Barb at Rocky Mountain Training
        Jeff_Coatsworth
        Community Expert
        Jeff_CoatsworthCommunity Expert
        Community Expert
        Jul 18, 2023 5:11 PM UTC

        If you're not running an other updates, reboot your machine and try again.

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