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pierret18811376
Inspiring
July 18, 2023
Answered

problem with update

  • July 18, 2023
  • 6 replies
  • 366 views

Hello,

In Frame Maker I have made Help/Update, and I had this error message : "error 81 : Fail of the update : Another installer is in progress and must be closed before updating this product. Close the program or wait for other installations to complete" 

 

This topic has been closed for replies.
Correct answer Winfried Reng

You can also download the setup file and then try to install it, after you had restarted your computer and without starting FrameMaker.

Here is a link. I do not know which version you have.

https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html

6 replies

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pierret18811376Author
Inspiring
July 19, 2023

I have first restarted my computer and uninstall Frame Maker + Preferences, then install it again and the update problem has disappeared (no error window) !

    P
    pierret18811376Author
    Inspiring
    July 18, 2023

    I have just contacted them.

      W
      Community Expert
      Winfried RengCommunity ExpertCorrect answer
      Community Expert
      July 18, 2023

      You can also download the setup file and then try to install it, after you had restarted your computer and without starting FrameMaker.

      Here is a link. I do not know which version you have.

      https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html

        Barb Binder
        Community Expert
        Barb BinderCommunity Expert
        Community Expert
        July 18, 2023

        In that case, I think I'd reach out to Adobe TCS support at tcssup@adobe.com.

         

        ~Barb

        ~Barb at Rocky Mountain Training
        P
        pierret18811376Author
        Inspiring
        July 18, 2023

        I have no other install running in the background.

        I have restarted my computer and make again Help/Update inside FrameMaker, but always this error message.

        Barb Binder
        Community Expert
        Barb BinderCommunity Expert
        Community Expert
        July 18, 2023

        Try restarting your computer, Pierre and then try again. Be sure to close FrameMaker after initiating the upgrade. 

         

        ~Barb

        ~Barb at Rocky Mountain Training
        Jeff_Coatsworth
        Community Expert
        Jeff_CoatsworthCommunity Expert
        Community Expert
        July 18, 2023

        If you're not running an other updates, reboot your machine and try again.

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