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William26025336mbsx
Participant
September 12, 2022
Question

Problems Printing to Postscript (FM2020, v.16.0.4)

  • September 12, 2022
  • 2 replies
  • 185 views

I recently got "refreshed" to  new (Win10) computer at work, which involved reinstalling FrameMaker and Acrobat Pro (and in the process, I got FM updated to 16.0.4). I quickly discovered that my usual method of generating PDFs -- File --> Print Selected Files.. to generate a .ps file, and then distilling it to PDF with Distiller -- no longer worked: It generated a 0kb .ps file. Initially, I couldn't print directly to PDF, either, though (re)setting the Adobe PDF printer instance to be my default (i.e., rather than selecting it in the Print dialog) seems to have fixed that.

 

So I can actually generate the PDFs I need now, but I'm curious: Did something happen to the ability to print to .ps? The "new" method works; I'm wondering why the method I've been using for years and years... doesn't.

    This topic has been closed for replies.

    2 replies

    M
    Marcia King
    Participant
    September 13, 2022

    I also have this issue since moving to Windows 10. If I delete the 0KB .ps file and generate the .ps file again, it works as expected. 

    This behavior seems to occur only if the last time I created a PDF file, it was from a browser, such as printing a receipt from an online purchase. I don't know if this only happens with Firefox, or with other browsers as well.

      Bob_Niland
      Community Expert
      Bob_NilandCommunity Expert
      Community Expert
      September 12, 2022

      In File » Print Setup,
      what Ps driver is configured?
      and how is File » Print » Print Document
      set up? e.g.
      ☑ Print to File [/path/…/filename.ps]
      It defaults to .prn
      I don't even see the Adobe ps driver on my system anymore; just the MS PostScript driver (which may have been contributed to MS by ADBE)

      W
      William26025336mbsxAuthor
      Participant
      September 13, 2022

      If by PS driver, you mean the Adobe PFD printer instance, yes, it's installed, and it's set as my system default. And yes, Print to File is checked and the file type is .ps. I'm doing everything the same as I was on my previous computer and with v.16.0.3 on my new computer (which, according to the IT folks, is supposed to be functionally equivalent to the previous one) and with v.16.0.4, but where I used to get a proper, distillable .ps file, now I'm getting an empty one.

      W
      Community Expert
      Winfried RengCommunity Expert
      Community Expert
      September 13, 2022

      Hi,

       

      Very strange. I have the same version, and everything works well.

      Can you save as PDF? Can you also check, what happens, when you set in the Publish pod to use the Distiller?

       

      Best regards

       

      Winfried

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