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T
txbookie
Participating Frequently
April 29, 2019
Answered

problems using save as pdf with framemaker 11

  • April 29, 2019
  • 2 replies
  • 770 views

I am running Framemaker 11.0.0.380 and Distiller 10.1.163 - and periodically I can't use SAVE AS PDF. If I reboot my system I then can. Usually I can make 1-2 PDFs and then it fails and I have to completely reboot.

I have tried designating the printer as Adobe PDF and unchecking RELY ON SYSTEM FONTS ONLY ... sometimes I can make a PDF and sometimes I can't. I can sometimes designate my HP Envy printer in print setup - and I usually get 1-2 PDFs out before I have to reboot.

When I look at apps (I am running Windows 10), I do see the Adobe PDF Creation Add-On X that loaded with FrameMaker.I also have Adobe Creative Suite 6 Master Collection and Adobe Acrobat X Pro.

I should say that my system with this software worked for years until I added Windows 10.

Any ideas about this? I would appreciate some help - losing so much time to rebooting.

Jennifer

This topic has been closed for replies.
Correct answer Barb Binder

Hi Jennifer:

I am running Windows 10

It may be worth noting that Fm 11 was released 3 years before the first version of Windows 10—which keeps upgrading. Fm 11 was never designed to run on that operating system. That doesn't mean it won't, but trouble wouldn't be entirely unexpected.

That said, you said you are using File > Save as PDF. Have you tried File > Print and printing to the Adobe PDF printer? Or Print to File (same dialog box) and then distilling? I wrote this post for a student having trouble creating PDFs in 2012 when Fm 11 was still the current version: https://www.rockymountaintraining.com/adobe-framemaker-creating-pdfs/ .

You might also try downloading the free, 30-day Fm 2019 trial to see if that solves the issue. You may find it worth the price of the upgrade.
Adobe FrameMaker (2019 release)-Free Trial

~Barb

EDIT: If you decide to give the trial a go, be sure to work on a copy of the files. Once you open a v11 file in 2019, it will convert to 2019. You will have to save the file back to a version 11 can open, but won't be able to do that if the trial expires.

2 replies

Barb Binder
Community Expert
Barb BinderCommunity ExpertCorrect answer
Community Expert
April 29, 2019

Hi Jennifer:

I am running Windows 10

It may be worth noting that Fm 11 was released 3 years before the first version of Windows 10—which keeps upgrading. Fm 11 was never designed to run on that operating system. That doesn't mean it won't, but trouble wouldn't be entirely unexpected.

That said, you said you are using File > Save as PDF. Have you tried File > Print and printing to the Adobe PDF printer? Or Print to File (same dialog box) and then distilling? I wrote this post for a student having trouble creating PDFs in 2012 when Fm 11 was still the current version: https://www.rockymountaintraining.com/adobe-framemaker-creating-pdfs/ .

You might also try downloading the free, 30-day Fm 2019 trial to see if that solves the issue. You may find it worth the price of the upgrade.
Adobe FrameMaker (2019 release)-Free Trial

~Barb

EDIT: If you decide to give the trial a go, be sure to work on a copy of the files. Once you open a v11 file in 2019, it will convert to 2019. You will have to save the file back to a version 11 can open, but won't be able to do that if the trial expires.

~Barb at Rocky Mountain Training
Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
April 29, 2019

Have you tried updating FM? I'm not sure if that version you quoted is the last one issued.

T
txbookieAuthor
Participating Frequently
April 29, 2019

I updated to FrameMaker 11.0.2.384 which I think is the latest version.

The first time I tried it, it didn't work. I rebooted and tried again, and it failed again. Usually, after I reboot it works - so this was a step backwards. Now I can't make a PDF at all.

I keep getting a message that the file is in use by another process.

Jennifer

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
April 29, 2019

Can you print to the AdobePDF printer instance?

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