Problems with Skin display and publish options on FrameMaker 12

Hi,

Customising the FrameMaker output for web help is proving problematic.

1. Here's the first issue - The Online FrameMaker help says the following:

"You can also import WebHelp or compressed WebHelp skins defined in .skn or .zkn files, respectively. To import a skin, click Import and then select the .skn or .zkn file from the file system."   (see Adobe FrameMaker 12 * Customizing output specific settings)

However, when importing a skin (publish settings > custom > outputs >navigation > skin selection > import), the  Import option only enables a file of type *.skn and not the compressed *.zkn.

2.  Second issue - The customised skin is not picked up correctly in the Webhelp output.

To be specific, the required graphic elements have not been copied over from the customised skin. The only way round this is to manually copy over the graphic skin files to the output folder and then refresh the help output. The graphics appear, but unfortunately the skin still does not display 100% correctly.

3. Third issue. To create the customised skin, I had to create a new RoboHelp project and then create a new skin from one of the available skin galleries. Preview and generating the RoboHelp project displays the Skin correctly. Unfortunately, when using in FrameMaker, the skin does not display correctly.

4th issue - inaccurate information in the online help regarding the ISF import options.

The FM online help says the following:

Important:  When you import an ISF file, the RoboHelp settings included in the file overwrite the corresponding FrameMaker STS file settings.

To import an ISF file:

1. In the Publish dialog, click the Settings button and choose Import ISF File.
2. In the Select ISF File dialog, choose the settings file.

Where's this option? There's no ISF import option on my version of FrameMaker???!!!

Thanks