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Margaretdnut
Participant
Feb 18, 2022 10:31 PM UTC
Answered

Re: Welcome screen not displaying properly

We are having the same issue with FrameMaker version 15.0.2.503.

 

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    pulkitn
    pulkitnCorrect answer
    Adobe Employee
    Mar 21, 2022 7:18 AM UTC

    Issue with welcome screen in FM2019 and FM2017 has been fixed from backend , No action needed from user .

     

    -Pulkit Nagpal

    -FM/FMS Engg.

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    9 replies

    pulkitn
    Adobe Employee
    pulkitnCorrect answer
    Adobe Employee
    Mar 21, 2022 7:18 AM UTC

    Issue with welcome screen in FM2019 and FM2017 has been fixed from backend , No action needed from user .

     

    -Pulkit Nagpal

    -FM/FMS Engg.

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    K.Daube
    Community Expert
    K.DaubeCommunity Expert
    Community Expert
    Mar 21, 2022 7:31 PM UTC

    Pulkit gave me this additional information:
    Issue occured due to one of online marketting content url down.

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Feb 24, 2022 12:46 PM UTC

    Somebody seems to have stumbled onto something that fixes the zoomed up screen size -
    "I inadvertently held down the [Shift] key and used the mouse wheel to scroll down one click and the whole page rezoomed to it's original intended state... why? I don't know, but all the functionality returned... weird."
    See this thread - https://community.adobe.com/t5/framemaker-discussions/framemaker-2019-resources-splash-page-incorrec...

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      Matt-Tech Comm Tools
      Community Expert
      Matt-Tech Comm ToolsCommunity Expert
      Community Expert
      Feb 24, 2022 10:15 PM UTC

      How strange!

      Yes, that works on my 15.0.7 as well.

      I do have to repeat if ever the Welcome screen is redisplayed.

      I'm not aware of any functionality associated with Shift+Scroll wheel...is it supposed to do anything? It seems not to have a function in Fm, Edge, IE.

       

      -Matt

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      -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
      Matt-Tech Comm Tools
      Community Expert
      Matt-Tech Comm ToolsCommunity Expert
      Community Expert
      Feb 24, 2022 10:22 PM UTC

      Also odd: You can invoke the zoom by Shift+Scroll in the other direction.

      But nothing happens when you Shift+Scroll in either direction on the Welcome screen in Fm 2020.

      At least, not today. On my machine. 😉

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      -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
      alanj60899003
      Inspiring
      Feb 19, 2022 3:42 AM UTC

      What has happened previously with FrameMaker is that a third party have changed their software and it has caused a problem with FrameMaker. E.g. at one point FrameMaker refused to print documents to Adobe Acrobat. We had to go to other PDF programs until FrameMaker sorted out the problem. Fortunately, this time most of the features on the Welcome screen are available in the drop-down menus.

      In the previous discussions on this subject it never seemed to have a solution. We must wait and see.

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