Participant

Question

Registration is not an option in the Help menu

Forum|Forum|8 years ago
February 15, 2018
2 replies
544 views

I have a new subscription to Framemaker 2017. The software installed just fine. I didn't register the first time the software started. The online help says I can by using the Registration option in the Help menu. When I opened the software again to register it, the Registration option was not in the Help menu.

How do I register a subscription purchase for FrameMaker 2017?

Thanks

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

I'd just contact Adobe Support at tcssup@adobe.com - there's just too many questions to ask you about how you installed it, what environment you're running it in, whether or not you can update it, etc.

ojfAuthor

Participant

Hi Jeff,

Thanks for replying. I sent an email to the address you provided.

I hope they can help me fix this. :-)

Ollie

Barb Binder

Community Expert

Did you try Help > Sign in?

~Barb at Rocky Mountain Training

ojfAuthor

Participant

Thanks for replying Barb. I did try Sign in. I was able to sign in and go to the products page, where I could see that the product has not been registered.

I also tried to start a chat with Adobe support. I entered a short description and a message, but then the Send Message button was greyed out, so I couldn't send the message.

I am very disappointed in Adobe's support. I haven't used FrameMaker lately (went to Flare), but I remember Framemaker's support as much better than this.

It is odd that their online help gives instructions to use the registration option in the Help menu and yet, there is no registration option.

Again, thanks Barb for taking the time to help me.

Ollie

Barb Binder

Community Expert

Hi Ollie: Once you are signed in—and you are—you are good to go. The licensing is tied to your Adobe ID.

~Barb

~Barb at Rocky Mountain Training

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