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Answered

Save as... not working for some files

Forum|Forum|8 years ago
January 11, 2018
3 replies
1512 views

Hi Folks, I'm using FM 2017 Release (unstructured) and am encountering problems with the Save as command being grayed out. I opened a legacy FM9 document and after modifying it wanted to Save as [a new file name] but it would only allow me to Save, not Save as a new filename. Any ideas??

I'm referring to the normal Save as command, not Save as PDF or any of the other commands all of which seem to work as expected.

The problem occurs with some files but not with others. I thought perhaps that this was a problem with legacy FM files but other legacy files worked just fine. I also tried first saving the legacy file in the current format (normal Save command works) but still cannot Save as...

-Steve Murphy

P.S. Greetings to old friends. I've been away from the FM community for a full ten years; finally sprung for the current release... but this is a problem!

save as command

This topic has been closed for replies.

Correct answer Matt-Tech Comm Tools

When my menu items get squirreled up, I reset my Preferences.

Check out http://www.techcommtools.com/find-framemaker-preference-folder/ for specific instructions.

F

FieryPantone

Legend

Welcome back, and glad to see the clef …

MurphinPTAuthor

Participating Frequently

Thanks!

Matt-Tech Comm Tools

Correct answer

Community Expert

When my menu items get squirreled up, I reset my Preferences.

Check out http://www.techcommtools.com/find-framemaker-preference-folder/ for specific instructions.

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

MurphinPTAuthor

Participating Frequently

Good work Matt!

Your suggestion cleared up the problem -- but I wasn't convinced that this was a case of a corrupted Preferences file, so I did some further research. It wasn't a corrupted file, but your suggestion did lead to the solution:

1. The Dropbox preferences (which are new to me) allow you to specify the location of your Dropbox folder. Since I do have a Dropbox account, I entered the root folder name when I first installed FM.

2. I discovered that if I enter the root Dropbox folder there then I encounter the "Save as..." problem. If I blank out the preference for a Dropbox folder, "Save as..." is re-enabled. So, I should have left it blank when I first installed FM last week.

3. I subsequently read the FM Manual on Dropbox functionality and integration. It does not mention the problem I encountered. However, since I am not using Dropbox as a means of sharing FM documents with other users, the functionality is superfluous for me, so I can get by without putting my Dropbox folder in the Preferences.

4. I realize that there's more to using Dropbox with FM, but from what I can see it looks like this might be a FM bug. But for me at least, the problem is solved. Thanks Matt!

-Murph

MurphinPTAuthor

Participating Frequently

To be more succinct: The solution was not to "reset Preferences" per se, but to leave the Dropbox folder blank (in Preferences). Resetting preferences will do this but is unnecessary. -SM

Jeff_Coatsworth

Community Expert

Applied all the patches?

MurphinPTAuthor

Participating Frequently

Yes, all updates have been applied.

Jeff_Coatsworth

Community Expert

Hmm.. since it's only happening with some files & not all, there's got to be something different about the ones where it doesn't work. Are they locked in some way?

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