Save As PDF not working in FrameMaker 2015

Forum|Forum|10 years ago
November 29, 2015
1 reply
1104 views

I have the TCS 2015, and have only installed FrameMaker, none of the other software programs in the suite are installed.

Acrobat DC is installed from my subscription to the Creative Cloud.

In FrameMaker 2015, choosing File > Save as PDF, I get an error message:

"There was an error opening this document. The file cannot be found."

Double-clicking on the PDF file in Distiller, which shows zero seconds, a message appears "Cannot open this file." No log file is created.

In FrameMaker I'm able to print to a PostScript file using File > Print and selecting the Adobe PDF print driver, and then I'm able to create a PDF by opening the .ps file in Distiller.

I would appreciate any suggestions how to make the FIle > Save as PDF command work correctly and produce a PDF in FrameMaker 2015.

This topic has been closed for replies.

Bob_Niland

Community Expert

re: I have the TCS 2015, and have only installed FrameMaker, none of the other software programs in the suite are installed.

Acrobat DC is installed from my subscription to the Creative Cloud.

In what order were TCS and CC installed?
What options were taken in TCS to suppress the install of the headless Distiller in FM?

J

jay fresnoAuthor

Inspiring

FrameMaker from TCS was installed last.

I didn't do anything special to suppress the install of the "headless" Distiller in FrameMaker.

Should I uninstall and reinstall FrameMaker and suppress Distiller in the process? I don't recall seeing an option to suppress Distiller when I did the FrameMaker installation, although it may have been there and I simply didn't notice it.

Arnis Gubins

Inspiring

You have to click on the FM line in the installation window to see the options available. By default, the installer adds the PDFCreator [a headless version of Distiller] and sets internal pointers to to its location. If you specify not to install this, then FM will use any existing installed Acrobat/Distiller app. The installed PDFCreator can stomp on some of components of an existing Acrobat installation - you might have to run the Repair utility in Acrobat.

It's probably easieir to re-install FM and make sure that you specify not to install the PDFCreator option.

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