Skip to main content
V
Victoprint Ltd.
Participant
April 16, 2019
Question

Save as pdf - suddenly quit

  • April 16, 2019
  • 2 replies
  • 800 views

Hi, I'm new here. We have a major issue in Framemaker 2019 (updated - and Windows 10 (hungarian,  also updated) ) .

The first part of this issue is simple. If I want to open a old document, all my menus becomes grayed out. I can't choose "save", "save as" or "print" until then I wont open a brand new, empty page.

After this, my menus are appears, but if I want to select "save to pdf" under my old document, and my software start to produce my PDF file, something is happening, and Framemaker is suddnely crashed, and quits. Unfortunately, there is no error message or error code.

I try to reinstall and reset my preferences (and workspace), and I already updated everything, but i did not succeed.

Please suggest me any solution about my issue.

    This topic has been closed for replies.

    2 replies

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    April 16, 2019

    Have you tried creating PDF using the File>Publish pod? I recommend using this method in Fm 2019.

    As for the menus being grayed out, can you provide a screen shot?

    Have you tried using the Esc, F, l (lowercase L), k key sequence?

    Esc, F,l,k locks/unlocks a document. This allows you to test hyperlinks without using the Ctrl+Alt modifiers, but is frustrating if you don't know that the doc is locked.

    -Matt

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    W
    Community Expert
    Winfried RengCommunity Expert
    Community Expert
    April 16, 2019

    Hi,

    Only a comment to the grayed out menus. I notice this rather often that I open a document, and some of the menus are grayed out. When I close this document without saving and open it again, the menus might be active. I did not find a common scheme yet.

    Best regards

    Winfried

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    April 16, 2019

    Have a look at this thread - Unable to save as PDF in FrameMaker 2017

    about the PDF bug. As for the first part, could you be trying to open locked files? You might try searching for "heroic open" and try that technique.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices