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Mairi_Jane-kSKyvO
Mairi_Jane-kSKyvO
Participating Frequently
May 13, 2019
Question

Serious internal error, or FM8 closes without message

  • May 13, 2019
  • 3 replies
  • 968 views

Hi,

I'm working on FrameMaker8.  It was working fine on Friday.  Now it's Monday morning and I have two problems:

1. In some books I can open the .book file but not any other files.  They give a serious internal error and there is no way to continue.

2. In other books FM opens the files with no problem, it stays open for a couple of seconds, then the whole thing just disappears.  It's not on the task bar at the bottom of the screen, and it's not in Task Manager.  It just closes, with no message or anything.

I've uninstalled FrameMaker8 and reinstalled it.  I've rebooted my machine several times, but the problem persists.  I can't work at all!

If anyone has any suggestions for a solution, I would be very grateful.

Thank you very much,

Mairi Jane

    This topic has been closed for replies.

    3 replies

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    May 13, 2019

    I'm not sure Adobe will provide support for Frame 8 on Windows 10; however, I am not an Adobe employee and I do not have information on their official support policy. That's an old, old version (7 releases and 12 years, now), and what little I've learned about it is that getting it to run on Windows 10 can be a matter of luck. Even so, you might try Windows Vista instead of Windows 7 and see if that works.

    It is a bit odd that it worked Friday and not today. Did you check your Windows upgrades history to see if something installed since Friday? Microsoft has a bit of a history with Adobe products getting flakey after a Windows update because something changed in the OS.

    Mairi_Jane-kSKyvO
    Mairi_Jane-kSKyvOAuthor
    Participating Frequently
    May 13, 2019

    You're right, he did confirm that FrameMaker 8 is not tested and certified to run on Windows 10.

    He's going to send me a workaround involving mif files, but in the meantime he said to create new book files and add all the fm files back in and start from scratch, to see if that works.

    He also suggested downloading and evaluating the 30-day free trial of FrameMaker 2019.

    I'll look into the Windows Updates too, just in case it was that that caused the problem.

    Thank you all so much for your suggestions.

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    May 13, 2019

    Have you tried setting the program to run in Compatibility for an earlier version of Windows in which it worked? Right click on the executable, click Properties, click Compatibility, select Run this program in compatibility mode for, then select the latest version of Windows it run on for you. I think Microsoft allows back to Windows Vista these days.You might also want to check the options under the Change high DPI settings.

    Mairi_Jane-kSKyvO
    Mairi_Jane-kSKyvOAuthor
    Participating Frequently
    May 13, 2019

    Hi,

    Thank you for the suggestion, but that didn't work either

    I set it to compatibility with Windows 7, and worked through the steps in the Compatibility popup that appeared automatically when FrameMaker shut down.  Unfortunately no change.

    I've also opened a problem on the Windows 10 problem page.  I'll update with any progress.

    Thank you

      W
      Community Expert
      Winfried RengCommunity Expert
      Community Expert
      May 13, 2019

      Hi Mairi Jane,

      What's your operating system? FrameMaker 8 is rather old. FrameMaker 9 came out 10 years ago. Definitely not tested on Windows 10. Still FM 8 might run on Windows 10. Did you change anything? Did you update anything?

      Can you open the files from your file manager?

      Are there any graphics in the files? Can you hide the graphics in View | Options and then try to open the files?

      Do you do anything when you open your files? Or do you just open the files and then wait for some seconds, and then FM closes?

      I guess you do not have enough time to save your files as MIF? Then you could open the MIF and save again as FM and see, if FM now stays open.

      Can you create a new file with the default template and do some changes and close it and open it?

      If this works, can you create a new book with this file? Can you open the file from the book or only from your file manager?

      Best regards

      Winfried

      Mairi_Jane-kSKyvO
      Mairi_Jane-kSKyvOAuthor
      Participating Frequently
      May 13, 2019

      Hi Winfried,

      Thank you for your reply.

      We had to move to Windows 10 recently, so I have a new machine and a new Windows 10.  The support team did that migration, then I installed FrameMaker8 myself last week.  It was working fine when I finished work on Friday afternoon, then when I tried to open files this morning (Monday), it didn't work at all.

      It doesn't stay open long enough to save as MIF.

      Also, even tiny files without graphics, such as the preface, give the serious internal error.

      The problems happen both from the .book and from the file manager.

      Mairi Jane

      W
      Community Expert
      Winfried RengCommunity Expert
      Community Expert
      May 13, 2019

      And can you create a new file and save it and open it again?

      Can you create a new book with this file?

      Do you have all fonts?

      When you just installed FM 8 on Windows 10, then I assume that's the issue.

      Do you have administrator privileges?

      I do not have FM 8. As far as I remember it does not have any files here:

      c:\Users\yourname\AppData\LocalLow\Adobe\Linguistics\

      c:\Users\yourname\AppData\Roaming\Adobe\FrameMaker\

      If yes, you could rename these folders. Then FM will recreate these folders. Sometimes this helps.

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