Participant

Question

Some paragraph tags are not printing when document is printed from Framemaker 10.

Forum|Forum|12 years ago
November 20, 2013
4 replies
1482 views

So this is really odd. I have a situation where I have a document that I am developing in Framemaker 10 several different paragraph tags are intermittently not printing when the document is physically printed. When I go to print the document from Framemaker 10 to a physical piece of paper some tags are printing partially or not at all. What makes this stranger to me is that when I print the document to a PDF, all of the content and tags show up in the PDF. Then when I try to physically print from the PDF, the tags do no print from that document as well.

Typically the tags that are not printing are those that have been bolded, but are across several different tags. Also the problem is sometimes only to the first line of a tag, where if the tag carries over to a second line in the document, the text on the second line prints. Another quirky instance that shows up is where the text a line will print only parts of the text. The document uses the same type font for the entire document, Helvetica 55 Roman. The font size varies and the coloring varies as well, but this issue is happening for all sizes and colors.

I'm not sure what additional information is important here, but if you need additional information please request it and I will supply it to the best of my ability. I'm a content developer with an intermediate amount of experience with Framemaker.

This topic has been closed for replies.

M

Mike Wickham

Inspiring

I'm not sure if this is the same problem, and you didn't mention your

OS, but there was a widespread problem with dropped text in PDF with

Windows XP. A hotfix was issued to fix it. If on Windows XP, you should

install it:

http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html

Also, you mentioned that it was "bolded" text that tended to have the

problem. Bolded text is artificially bold and does not use actual bold

fonts. (If I recall, text is double printed at a slight offset to give

the appearance of a bold font.) So there is no bold font to embed. Be

sure you install and use an actual bold font, rather than using the

bolded characteristic, or you could see problems.

This is a stretch, but you also mentioned that some of the problem

sections have colored text. Check the printer properties of your Adobe

PDF virtual printer to make sure someone didn't reassign the driver (on

the Advanced tab). It should be set to use the Adobe PDF Converter

driver (or Acrobat Distiller in older Acrobat versions). Years ago,

people sometimes changed this setting to use other drivers for various

reasons, not realizing that they limited themselves to the capabilities

of that driver. So, if they chose an HP LaserJet PostScript driver, for

example, their documents might no longer be able to be 11"x17" or

color-- because the printer couldn't handle it. The driver was limited

to 8.5"x14" and black-and-white. Perhaps there is a driver set that is

choking on the colored text-- though I would think it would merely

convert it to B&W.

Okay, I've grasped at enough straws.

Bob_Niland

Community Expert

> ... those that have been bolded ...

Bold or Bolded?

Does the font have an actual Bold instance, or are you using the FM Weight: Bolded feature that's available for Type1 fonts when a Ps-like printer is configured on Windows?

M

medID10Author

Participant

@Error, this is for the FM Weight: Bold. I've attached a screen shot of the Paragraph Designer default font settings for one of the tags where this is happening.

Matt-Tech Comm Tools

Community Expert

Specify the bold version of Helv 55 (Helv 65, I believe), remove the Weight: Bold and you're good to go. (as long as Helv 65 is installed).

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

Arnis Gubins

Inspiring

What is your point version of FM10 (Help > About)? There were several patches. The last one (10.0.2) fixed many of the PDF issues, especially if you were using the CMYK option.

Also, which joboptions are you specifying to create the PDF from FM? Make certian that the joboptions settings force the embedding of all fonts.

M

medID10Author

Participant

@ Arnis, I am currently running version 10.0.2.419. I am selecting High Quality Print when under the job options drop down in the PDS Setup. All of my other colleagues in my office use the same job otions when printing and do not have the same tag issue.

Matt-Tech Comm Tools

Community Expert

What happens when you set your printer to Adobe PDF, then save the file to PDF?

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

M

medID10Author

Participant

Thanks for the suggestion. The method you described here is one where I am having the problem. I ask Framemaker to print the document and then select Adobe PDF as the destination option. Still comes up with the problem when I then go to print the PDF once it has been saved. The tags show up in PDF however, so all of the text is visible on the screen. The problem only occurs when the document is physically printed.

Jeff_Coatsworth

Community Expert

My suspicion is that your physical printer doesn’t have the fonts required to print the missing text. I’d be printing to PDF with the option enabled to embed the fonts, then print the PDF to the physical printer.

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