Some text not printing when printing from FM8 to Pdf

Forum|Forum|16 years ago
January 7, 2010
1 reply
1217 views

We have recently upgraded to Acrobat 9 and now have problems with some Helvetica text not showing up in the pdfs. If we change the text to Arial it prints. Changing/substituting Arial for Helvetica is not an option since these files are structure using modules built by a 3rd party. This is obviously an issue with Framemaker8 and Acrobat 9 so my hopes are that someone else has had this issue and has a fix.

Structured

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A

Art_Campbell1

Inspiring

Have you read the other current thread on missing text in PDFs and followed that advice: installing the Microsoft printer Hotfix and verifying that your Helvetica font files are a newish format?

Also, it's hard to make recommendations without your specifying your environment -- OS, network set up / file location, Distiller version and method of producing PDFs...

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Anonymous

Thanks Art. Sorry, I looked through the forum and didn't see any Q&A on missing text in Pdfs. We are on Windows XP working files from our desktop and our server. Our normal method of producing pdfs is through File>Print using our minor customized pdf settings for screen viewing and hires printing (we've used these settings for years). Since our upgrade to Acrobat 9 we are now using Distiller 9.2.0.124. I've also found out since I first posted my question that we are not on the latest version of Framemaker8. I will run the updates to get us to the latest version of 8 and see if that fixes what seems to be an incompatiblity issue between FM8 and Acrobat 9. I say that because this problem started when we upgraded to Acrobat 9. If that doesn't fix the problem, I'll get back to you to find out more about the Microsoft printer Hotfix. Unless you know for a fact that FM8 is not compatible with Distiller 9.2.0.124, in that case we'll need to upgrade to FM9.

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Art_Campbell1

Inspiring

Hi,

Actually, the reference was my mistake because all Adobe FM Forum stuff goes into one folder on my end. The thread is actually over in the FM general forum.

If you're running XP though, the HotFix will fix most problems -- apparently it resolved a number of XP printing issues that affected both PDFs and other types of printers. So downloading it from Microsoft and installing will get you to a stable baseline. Bottom line is it won't hurt anything and seems to have resolved the issue for most users.

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