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T
TMLTurby
Inspiring
July 12, 2018
Answered

Some X-Refs not working in PDF

  • July 12, 2018
  • 1 reply
  • 891 views

Hi all,

We've had this ongoing problem where some cross-references work just fine in FM, but don't work in the PDF export (you can click them just like an x-ref, but they don't go anywhere). It seemingly does it at random, and it doesn't matter if you delete the x-ref and redo it, it always doesn't work for certain links.

Any thoughts?

Thanks,

John

This topic has been closed for replies.
Correct answer Matt-Tech Comm Tools

Hi John, your  example seems to fit Jeff's explanation, in that the nonworking xref had its marker text truncated.

Can you cut 1/2 of the title text prior to making the xref and get the xref to work?

If so, you might create the xref, then edit the title (pasting in the text you removed after inserting the xref)

If this is the case, you certainly should open a bug report at adobe.com/go/wish

-Matt

**EDIT**

I do realize both markers were truncated, but it may be that when truncating in the middle of a word that the marker is failing

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
July 12, 2018

Have a look at the total length of the path of the destination path and filename of the xref - I discovered a few years ago when importing my FM content into RoboHelp that there's an internal limit of around 30 or so characters - once I shortened up the path length (making sure that I preserved the relative position of all my FM docs with each other so as not to break all the xrefs I had), they worked fine.

T
TMLTurbyAuthor
Inspiring
July 12, 2018

Hi Jeff,

The one that doesn't work is an internal x-ref to the next page in the document. There is one that does work that is just below it and goes to a different place on that same next page.

The marker terminates after 50 characters, which isn't enough for the entirety of either one. So I'm not sure that's the problem, since one works and the other doesn't and both have the problem of incomplete marker paths.

Works:

  • Full target title: Example of a Meter Coupling Tapped for a Test Port with Plug
  • Marker path: 35734: FigureTitle: Figure 41-1: Example of a Meter Coupling Tapped for a Test Port

Doesn't work:

  • Full target title: Example of a Manifold with Integrated Test Port in Swivel
  • Marker path: 53176: FigureTitle: Figure 41-2: Example of manifold with integrated test port in s
Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
July 12, 2018

Hmm, that's pretty bizarre. So your xref is by Paragraph? As a test, have you tried placing a short cross-reference marker at the destination and pointing to it?

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