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I
Ian16B7
Inspiring
February 18, 2021
Question

Sometimes I cannot open a DITA file from the DITAMAP

  • February 18, 2021
  • 1 reply
  • 2170 views

FM 2020 (16.0.1). Dita 1.3

I have yet to figure out what the exact workflow is that causes this problem, but occasionally my system will get into a state such that when I right-click on a DITA file in the DITAMAP, the <open> option is disabled. I need to re-start Framemaker to fix the problem.

Does anyone else have this problem?

This topic has been closed for replies.

1 reply

W
Community Expert
Winfried RengCommunity Expert
Community Expert
February 19, 2021

Hi,

 

Do you experience this after you start FrameMaker or when you already had used FrameMaker for some time?

All files or only specific ones?

I have a similar problem, although I use regular non-structured files. Sometimes in some files most of the menu items are greyed out. When I close and open the file again, everything is fine. This happens maybe once a week. I created a report in the Adobe Tracker:

https://tracker.adobe.com/#/view/FRMAKER-9686

I do not know, if this is related to your issue.

 

Best regards

 

Winfried

I
Ian16B7Author
Inspiring
February 19, 2021

Dear Winfried,

This error occurs during usage. Things will be behaving correctly, I will be opening/closing/editing files, and then suddenly I cannot open some of the DITA files. I think (but will have to confirm next time that it happens) that it typically affects most of the DITA files in the open DITAMAP, but not all of them.

I am unsure what happens if I close the DITAMAP and re-open it without re-starting FM.

I am unsure if only the right-click context menu Open open is disabled - I will have to check if the main menu items are also disabled.

I
Ian16B7Author
Inspiring
February 19, 2021

My colleague just experienced the same bug, and we were able to confirm the following:

  • This issue happens randomly, during normal use.
  • The main menu-bar items are not disabled
  • Closing the DITAMAP and re-opening does not fix the problem
  • Closing and re-starting FM does fix the problem.
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