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Ian16B7
Inspiring
Feb 18, 2021 4:54 PM UTC
Question

Sometimes I cannot open a DITA file from the DITAMAP

FM 2020 (16.0.1). Dita 1.3

I have yet to figure out what the exact workflow is that causes this problem, but occasionally my system will get into a state such that when I right-click on a DITA file in the DITAMAP, the <open> option is disabled. I need to re-start Framemaker to fix the problem.

Does anyone else have this problem?

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9 replies

Community Expert
Winfried RengCommunity Expert
Community Expert
Feb 19, 2021 7:21 AM UTC

Hi,

 

Do you experience this after you start FrameMaker or when you already had used FrameMaker for some time?

All files or only specific ones?

I have a similar problem, although I use regular non-structured files. Sometimes in some files most of the menu items are greyed out. When I close and open the file again, everything is fine. This happens maybe once a week. I created a report in the Adobe Tracker:

https://tracker.adobe.com/#/view/FRMAKER-9686

I do not know, if this is related to your issue.

 

Best regards

 

Winfried

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Ian16B7Author
Inspiring
Feb 19, 2021 1:33 PM UTC

Dear Winfried,

This error occurs during usage. Things will be behaving correctly, I will be opening/closing/editing files, and then suddenly I cannot open some of the DITA files. I think (but will have to confirm next time that it happens) that it typically affects most of the DITA files in the open DITAMAP, but not all of them.

I am unsure what happens if I close the DITAMAP and re-open it without re-starting FM.

I am unsure if only the right-click context menu Open open is disabled - I will have to check if the main menu items are also disabled.

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Ian16B7Author
Inspiring
Feb 19, 2021 10:11 PM UTC

My colleague just experienced the same bug, and we were able to confirm the following:

  • This issue happens randomly, during normal use.
  • The main menu-bar items are not disabled
  • Closing the DITAMAP and re-opening does not fix the problem
  • Closing and re-starting FM does fix the problem.
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