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defaultxhawfx4ep50f
Known Participant
February 9, 2024
Question

Structured FrameMaker 11 - Internal Error: 11004, 13758788, 13759082, 16502485

  • February 9, 2024
  • 2 replies
  • 463 views

 

Any information that you can provide concerning the following error message will be appreciated:

 

Background:
We are working with the following version of Structured FrameMaker 11 Version: 11.0.0.380.

We are in the process of upgrading to Windows 11 and are performing testing on a virtual machine, which we access by remoting into it. This machine has Windows 11 and Amazon Corretto (X64) VERSION 21.0.1.12 deployed to it.

 

We produce financial factsheets that are created by importing an xml file into Structured FrameMaker, which converts the xml file into a set of formatted FrameMaker financial factsheet files. An application has been created that we launch from the FrameMaker menu that parses each of the FrameMaker financial factsheets into individual PDF files. There are groups of factsheets that are produced, ex, Fluctuating, Offshore, Money Market. The sets of Fluctuating factsheets and Offshore factsheets are parsing correctly. Only the sets of Money Market factsheets are throwing this error message.

 

I copied some of the Money Market FrameMaker factsheet files to my office laptop, which has Windows 10, and the parsing application is performing correctly, which leads me to believe that the issue is not with the FrameMaker files.

 

Because we are remoting into this virtual machine, I’m wondering whether this issue may have something to do with that?

 

Any information that can be provided will be appreciated.

 

 

 




 

    This topic has been closed for replies.

    2 replies

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    February 9, 2024

    Though it's most likely Win11 that's causing your issues, you can always reset your preferences (rename the prefs folder in your Roaming directory) to see if it helps.

    https://techcommtools.com/framemaker-pdf-tips-and-tricks/

     

     

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    D
    defaultxhawfx4ep50fAuthor
    Known Participant
    February 9, 2024

    Thanks

    frameexpert
    Community Expert
    frameexpertCommunity Expert
    Community Expert
    February 9, 2024

    The easiest solution might be to upgrade to the lastest version of FrameMaker, which is 2022. FrameMaker 2022 is the first version officially supported with Windows 11. You could download and install the trial version first to make sure that everything works with 2022.

    D
    defaultxhawfx4ep50fAuthor
    Known Participant
    February 9, 2024

    Installing the lastest version of FrameMaker is not an option at this time. I will add that the moment when the error message displays is not consistent. When I launch the parsing application, sometimes the error message appears at the beginning, before any of the pdfs have been parsed. Other times, it will produce a pdf for the first factsheet, then it fails.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    February 9, 2024

    Your usage of FM in this context may be violating your license agreement - the FM Server version was created to run this way.

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