Subscription renewal - Possible to keep current versions of apps?

Forum|Forum|2 years ago
March 31, 2023
2 replies
303 views

Hello!

We are using the Technical Communication Suite on a subscription basis (3-year agreement).

We are about to renew our agreement, but the version of FrameMaker that is included in the new TCS is not supported by some of our third-party tools yet.
Would it be possible to keep working with the version of FrameMaker that we are currently using for a while before switching to the new TCS?

Thank you

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

I agree with @K.Daube - but basically, if you're on a subscription model, you can stay on whatever version you have downloaded & run as long as your subscription is paid up. There's no forcing anyone to update to a newer version (as far as I'm aware of) but you have to understand that you won't see fixes come your way for those older versions either.

N

NGSrTechWriterAuthor

Known Participant

Thank you, Jeff, for the clarification!
In fact, it's just for a short period of time that we need to keep the old version around.
I appreciate everybody taking the time to answer and share info!

K.Daube

Community Expert

For this problem You should get in touch with the FM folks about this - just posting on the forums won't get it on their official radar - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches the team dedicated to Technical Communication Suite products including FrameMaker.

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NGSrTechWriterAuthor

Known Participant

Thank you so much for your suggestions!

I'll have a look!

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