TCS 2.5 FM Issue: Internal Error 9004

Forum|Forum|15 years ago
November 2, 2010
1 reply
1196 views

Hi,

I have installed TCS 2.5 on Windows XP. Attached is the a screenshot of the FM error that has been happening alternatively when I try to open FM.

The solution/work around mentioned in the Adobe Forums is: "One potential reason for this crash might be Dictionary corruption. Please try by renaming :“C:\Documents and Settings\<$username>\Application Data\ Adobe\Linguistics” directory and try launching FrameMaker.

Can you please let me know why this is happening and what is the permanent solution to this error.

Thanks,
Soumik

Technical Communication Suite

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

Only the Adobe Gods know why it happens ;>)

Some users have reported that FM crashes with a corrupt dictionary after adding words to a custom dictionary. Usually the sign of a bad Linguistics folder is when the starter gets stalled at the Localization message. Renaming the folder allows FM to recreate the factory dictionary so there's really no harm done in renaming it.

S

soumik7dasAuthor

Participant

The thing is that after renaming that linguistic folder, when I open FM, the original linguistic folder is back. I then delete the renamed folder and it works fine. Then after 1 or 2 days, when I try to open FM, it gives the same error message.

Please let me know if there is any permanent solution. Will retaining the renamed folder help in some way?

- Soumik

Jeff_Coatsworth

Community Expert

If it's happening over & over again you need to be talking to Adobe Support. I've never heard of the dictionary being corrupted over and over again, but there might be something on your install that's giving you grief. I see in your original post that you're running Win XP - what SP level are you on? Do you have local administrator rights to your machine? Is your anti-virus taking too active an interest in FM?

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