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bowen192
bowen192
Inspiring
January 27, 2014
Question

TCS 5.0 requests Serial Number

  • January 27, 2014
  • 2 replies
  • 2286 views

I have a an annual TCS subscription.

I've downloaded TCS 5.0 now, but it doesn't seem to recognise my Adobe ID as as a valid sign in and requests a serial number.

Any ideas?

This topic has been closed for replies.

2 replies

F
fifelaura
Inspiring
February 4, 2014

Hi there

Did you find out any more on this? We want to take advantage of the 40% discount offer from Adobe for TCS5 - but we can't even see if we qualify as we don't know our serial numbers. Any help appreciated.

Laura

bowen192
bowen192Author
Inspiring
February 4, 2014

In short, no.

I spoke to Adobe and they had a play around with my system, but could not resolve the error.

They have told me that they will get back to me when they have a solution and in the meantime to use the trial period.

I will update progress on here if I get any!

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 27, 2014

Not sure how the subscription method works – you should contact Support.

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