TCS2015 will no longer run due to Sign In Required

Question

I've been using TCS2015 - FrameMaker on the same machine with Windows 10 since it was purchased as a perpetual license. Now when I launch FrameMaker,

a Sign In dialog pops up

I log in

A trial/license dialog pops up

I enter the license code

then the Sign In dialog pops up again and the cycle repeats.

I tried re-installing.

Furthermore, when I go to the support page, the AI assistant says I do not have an active account, but I do with the current Creative Suite, and I can see my apps listed on the support page.

Is there any knowledge on how to fix FrameMaker?

Thanks

Jeff_Coatsworth · Answer

I've heard reports of this happening before - it's something on the Adobe licensing server end that's started to misbehave. As Winfried says, skip the regular Support crowd and contact the FM folks direct by using that email address.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded