Technical Support Quality
I am on a trial of Adobe Framemaker and jhave had an issue with importing png files.
I tried contacting technical support concerning a technical issue on the phone and by email. The gentleman on the phone was polite, but the phone connection was poor, and the gentleman had a heavy accent. My aging ears could not understand him. When I told him that I was having a problem hearing and understanding him, he, without warning, hung up the phone. I do not believe my attitude was rude or aggressive and his action concerned me. My main product is my training material. Excellent support from the vendor providing me with publishing software is paramount. Hanging up on a customer does not instill confidence. Also, I have not heard back from my email I support request., but receive prompt responses from their sales group when I asked a question. Can anyone tell me if this is an isolated incident or is this a common issue.
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