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Robert_^_W
Robert_^_W
Inspiring
February 4, 2019
質問

text corruption and crash

  • February 4, 2019
  • 返信数 2.
  • 1646 ビュー

Since the first update to FM2019, I've had the text in files turn into garble twice, the first time I closed and reloaded the document - all ok. The second time it stopped scrolling through and FM just closed, no error, no warning.

Has anyone else seen this in the latest version?

    このトピックへの返信は締め切られました。

    返信数 2

    Robert_^_W
    Robert_^_W作成者
    Inspiring
    February 18, 2019

    It happened again today while resizing images. Here's what my structure view looks like when it happens.

      R
      Russ Ward
      Legend
      May 21, 2019

      Ha, I finally got to see this today. I was just trying to close files with the book window.

      No *.dmp files. I'm using v15.0.2.503 on Windows 10. After the crash, the whole system has started moving very slowly. Have to reboot now.

      Russ

      W
      Community Expert
      Winfried RengCommunity Expert
      Community Expert
      May 21, 2019

      Hi Russ,

      You know that the latest version is 15.0.3.603?

      With earlier versions I encountered this issue maybe two or three times.

      Not with 15.0.3.603. In my experience very stable.

      Best regards

      Winfried

      A
      Adobe Employee
      Amitoj
      Adobe Employee
      February 4, 2019

      Is there any crash log generated. please check %appdata%\adobe\framemaker\15\*.dmp files.

      Also have you updated to Update 2 yet.

      thanks

      Amitoj singh

      Email: amisingh@adobe.com

      Robert_^_W
      Robert_^_W作成者
      Inspiring
      February 4, 2019

      There was no crash files created at all. The latest updates are on. If it happens again I'll take a screenshot, not that it will be helpful in the diagnosis.

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