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Robert_^_W
Robert_^_W
Inspiring
February 4, 2019
Question

text corruption and crash

  • February 4, 2019
  • 2 replies
  • 1659 views

Since the first update to FM2019, I've had the text in files turn into garble twice, the first time I closed and reloaded the document - all ok. The second time it stopped scrolling through and FM just closed, no error, no warning.

Has anyone else seen this in the latest version?

    This topic has been closed for replies.

    2 replies

    Robert_^_W
    Robert_^_WAuthor
    Inspiring
    February 18, 2019

    It happened again today while resizing images. Here's what my structure view looks like when it happens.

      R
      Russ Ward
      Legend
      May 21, 2019

      Ha, I finally got to see this today. I was just trying to close files with the book window.

      No *.dmp files. I'm using v15.0.2.503 on Windows 10. After the crash, the whole system has started moving very slowly. Have to reboot now.

      Russ

      W
      Community Expert
      Winfried RengCommunity Expert
      Community Expert
      May 21, 2019

      Hi Russ,

      You know that the latest version is 15.0.3.603?

      With earlier versions I encountered this issue maybe two or three times.

      Not with 15.0.3.603. In my experience very stable.

      Best regards

      Winfried

      A
      Adobe Employee
      Amitoj
      Adobe Employee
      February 4, 2019

      Is there any crash log generated. please check %appdata%\adobe\framemaker\15\*.dmp files.

      Also have you updated to Update 2 yet.

      thanks

      Amitoj singh

      Email: amisingh@adobe.com

      Robert_^_W
      Robert_^_WAuthor
      Inspiring
      February 4, 2019

      There was no crash files created at all. The latest updates are on. If it happens again I'll take a screenshot, not that it will be helpful in the diagnosis.

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