FM comes with a "headless" version of Distiller to create PDFs - your Acrobat installation can get messed up if you already have a "full" version of Acrobat Pro installed and you don't tell the FM installer to skip installing it's version of PDF Creator.
Not sure what you mean by "chat people" - is that your corporate IT? Have you verified that you can create and save files in that location?
I contacted help on Adobe Chat, they sent a file and opened a remote session. They somehow picked an internal, downloaded installer and now I have the acrobat distiller.
Anyway, I deleted that damned book and created a new one, using the same process. Now the files do appear beneath. Don't know what went wrong earlier.
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