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Jun 9, 2018 9:50 AM UTC
Answered

The Firefox browser doesn't allow me to log in the forum

A rather unusual issue: I can't log in this forum using the Firefox browser.

Firefox is up to date. No adblocker. No disturbing add-ons or plugins.

Whenever I try to log in, I get a white screen.

Chrome and Opera work fine, but I don't want to use these browsers.

Are there any special settings to use the forum with Firefox?

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    Barb Binder
    Barb BinderCorrect answer
    Community Expert
    Jun 14, 2018 12:15 AM UTC

    Did uninstalling/reinstalling without any add-ons or plugs make a difference? If so, add them back in one at a time to see if one of them is the culprit.

    ~Barb

    ~Barb at Rocky Mountain Training

    6 replies

    Matt-Tech Comm Tools
    Community Expert
    Community Expert
    Jun 11, 2018 3:46 PM UTC

    Have you tried clearing cookies and cache?

    I have a number of SAAS products and subscriptions that require occasional cache clearing.

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    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    Jun 13, 2018 8:37 PM UTC

    Clearing cookies and cache did not help.

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    Barb Binder
    Community Expert
    Barb BinderCommunity ExpertCorrect answer
    Community Expert
    Jun 14, 2018 12:15 AM UTC

    Did uninstalling/reinstalling without any add-ons or plugs make a difference? If so, add them back in one at a time to see if one of them is the culprit.

    ~Barb

    Translate
    ~Barb at Rocky Mountain Training
    Barb Binder
    Community Expert
    Community Expert
    Jun 10, 2018 9:49 PM UTC

    Hey Lothar:

    I'm not a regular Firefox user, but since no one is responding, I'll chime in. I just downloaded Firefox and logged into the forums with no issues. Perhaps removing/redownloading/reinstalling will help?

    ~Barb

    Translate
    ~Barb at Rocky Mountain Training