TimesNewRomanPSMT-Identity-H font replacement
Hello,
Currently running FrameMaker 16.0.5.1096, Acrobat Pro 2023.008.20533 (we did just recently upgrade Acrobat).
Recently when opening a document, the alert “Document is using unavailable fonts…” pops up, I select Ok and the file opens. It replaces the fonts, but it is changing existing font which should be Times New Roman to TimesNewRomanPSMT-Identity-H font in certain random areas. See image, yellow highlighted text is the -Identity-H font. The arrow it pointing to the placement of the cursor and the properties are reflected in the paragraph and character designer. But it is very random, and it is not present in the 5.1.2.1 paragraph (or anywhere else on the page).
Side note the formatting we are using: a heading paragraph style (Arial) with auto numbering that uses a Run-in head to pull the next paragraph line (Times New Roman) up and separate by a period.
This file has gone through nine deliveries and this issue has not presented itself until now. We have delivered the file as a PDF and have verified it looks as it should in each delivery.
Troubleshooting:
- Reviewed the previous versions of this document in FrameMaker and these instances DO consistently appear in the same spots as pictured. Somehow this "bug" or “font inconsistency” was present the whole time and something has changed to where we can now see it (because like I said it was not visible in the PDFs in previous deliveries).
- Ruled out this as something specific to my profile as two other coworkers are experiencing the same thing.
- So far this has affected 4 different documents that we are now aware of.
- To make a PDF I print to ps and then run through the distiller. (I have tired the publish and save as pdf as well.)
- The fix we are doing is View > Panels > Fonts selecting this font and replacing it, but it does seem to keep the kerning of that TimesNewRomanPSMT-Identity-H font, so we also have to reapply the paragraph style or apply the default character font.
Any idea why this is happening or any advice for the best way to solve/prevent this.
Thank you,
Jenn
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