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DrDaveJ
DrDaveJ
Inspiring
January 9, 2015
Question

Toolbars and Tools Palette show color AND grey Icons

  • January 9, 2015
  • 1 reply
  • 505 views

Running FMv12 on Win7.

  1. Both sets of icons are trying to show. However, Toolbars are cut off so only left several icons show, and remaining toolbar is blank all the way to right side of program window. Toolbar separators are shown all the way across, but segments are empty.
  2. At same time, Tools Palette, docked to left side of screen, shows dual set of icons also, but they are jumbled. That is, they are not neatly arranged in two columns, and color or grey set is trying to display on top of the other, slightly offset. As if trying to display two sets of two columns, but overlapped.
  3. * All above display correctly when FM first starts. Then, when User hovers something to use it, before he clicks, the screen changes as if tooltip timing, going to fail mode described above.  Recovery requires restarting FM.
  4. Also, document zoom, and other controls at bottom, are invisible until mouse hover. User has to hunt to find, and then with hover, controls appear as if tooltip; and then click works normal. Different from 3 above, these controls do not show at FM start/document open.

What we've tried:

Screen/Display Resolution. Tested high and low settings.

Undocking toolbars, palette, and document window. No effect.

Different combinations of Color/Grey and Large/Normal icon settings in preferences. Settings take affect correctly, but above symptoms still present.

Any help, please?

Dave

This topic has been closed for replies.

1 reply

Arnis Gubins
Arnis Gubins
Inspiring
January 9, 2015

This sounds like either some other application is messing with screen display or Workspace files are corrupt. Is this happening for all Workspaces and on all machines? Try resetting to the default Workspaces.

DrDaveJ
DrDaveJAuthor
Inspiring
January 9, 2015

Issue is at only one of six workstations.

So, I had the user reset the current workspace; changed to another workspace, and then customized and saved one. At each change, not knowing any better, I closed and restarted FM.  No Fix.

For kicks, I copied the entire Workspaces directory from AppData on a good pc, replacing the entire folder on broken pc. I did not try .cfg files from fminit.  No Fix.

Not that I expected otherwise, but FrameMaker v10, on same pc, works fine, as it always has. I don't know if it even provides all the GUI customizing we are troubleshooting here. But I checked just for the warm fuzzy of it.

Dave

Arnis Gubins
Arnis Gubins
Inspiring
January 9, 2015

Something is definitely hosed on that one workstation.

The "master" workspace files are located in the \fminit\Workspaces folder of the FM installation location. Doing a "reset" of the Workspaces just copies those files to the Workspace folder in the user AppData location. Since you copied from a known working location from another machine, I suspect that the FM installation may have gotten corrupted. I would suggest trying a re-install of FM at this point.

If you continue to have the same issues after that, then it probably could be another application( or a graphic driver issue - check for updates) like a screen capture program that's messing with FM. Any other apps on this workstation misbehaving?

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