Unable to create a hypertext annotation (Alert)

Hello,

We have a new co-worker, technical writer, who is unable to add a hypertext annotation (Alert).

Historically, I have used the steps below with success:

1. Place the cursor on a clickable/editable text.

2. Insert>Hypertext.

3. Change Command drop down to “Alert”

4. Type in any info/comment into the hyperlink window.

5. Hit "Create" and a green T anchor tag shows up.

When the new co-worker uses the same steps above, Framemaker does absolutely nothing once the “Create” button is pressed.  I am watching the co-worker's screen and no green/black T anchor tag shows up.  Nothing happens.

To troubleshoot, I opened up the co-worker's FrameMaker file and tried the above procedure.  I was able to add a hypertext annotation (Alert).  The co-worker then tried another Framemaker file and was still unsuccessful with the above steps.

I made sure the co-worker is in view mode, not lock mode.

We tried changing co-worker's FrameMaker settings from structured to unstructured, but that did not solve the problem.  Are there any settings that would solve the issue or is there a procedure step that we missed?

Thanks.