Unable to launch Framemaker 2019 15.0.5.838 after installation
Hello Adobe Support Team,
I have just installed Framemaker 15.0.5, but it does not launch at all. I have read a lot of the threads on this Forum and tried the suggested remediation without success.
I am using Windows 64 bit version 1709 build 16299.1932.
Below is the summary of the error that I get from Windows Event Viewer
Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0
Problem signature:
P1: FrameMaker.exe
P2: 15.0.5.838
P3: 5e2aaa47
P4: MSVCR120.dll
P5: 12.0.40660.0
P6: 577e0cc7
P7: 0000000000074890
P8: c0000409
P9: 0000000000000007
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER27D7.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A2B.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A3B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A5B.tmp.txt
\\?\C:\Users\user\AppData\Local\Temp\WER2A5B.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_FrameMaker.exe_f53fa87621510a65cbdaa914e0b4abb826a9cf_32f66132_cab_2f042b33\memory.hdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_FrameMaker.exe_f53fa87621510a65cbdaa914e0b4abb826a9cf_32f66132_cab_2f042b33
Analysis symbol:
Rechecking for solution: 0
Report Id: 0fce888a-05c3-4c78-9dc0-b5cba64169c0
Report Status: 16777220
Thanks for your reply.
