Unable to open FrameMaker 2019

Forum|Forum|2 years ago
June 28, 2023
2 replies
529 views

As of this morning, I am unable to launch FrameMaker 2019. It is stuck trying to validate my license. I am logged in, and as confirmed with both my company and Adobe support, I have a valid license for it. I have opened a ticket with support and provided logs. However this error is now occuring to other users at my company. Is there a server problem on Adobe's end? Did the licensing change? I also use FrameMaker 2020 and that opens fine. They were both covered under the same license, did those terms change?

Has anyone else encountered this problem?

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

@Dixie5ED9 are you back up ok now?

D

Dixie5ED9Author

Participant

No. And no one on my team can access it now either.

Jeff_Coatsworth

Community Expert

You've talked to the FM folk? (not the regular Adobe Support - they don't know a lot about FM). See https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

K.Daube

Community Expert

There must be a problem on Adobe's side:

At about 10.30 I could run FM-12 and FM-14 on Windows 11.

But now (10:16), none of FM-11 ... FM-14 start on this system. They stall in in the 'step' Password. FM-15 does not run at all on Win 11. FM-16 and 17 (2022) start and work well.

Yes, I know, that Adobe never said that any FM below 16 (2020) is certified for Win-11. Nevertheless FM-8, 11-14 worked well until now.

[2023-06-29 10:24] I just fired up my W10 machine and tested: FM-11 … 15 start and work well.

K.Daube

Community Expert

2023-06-29 16:49 - testing on Win11:

FM-11, 12, 13, 14 start and work well again.

► so something in the backjards has been fixed.

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