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ddwhite
ddwhite
Known Participant
January 26, 2015
Question

Unable to run update on .book file

  • January 26, 2015
  • 2 replies
  • 311 views

I am trying to update a .book file in order to regenerate a new TOC for the TM we are working, as there are areas that have been updated, but for some reason this machine gets to a certain point and then hangs up and I get a Framemaker not responding and then it just quits and doesn't complete the task at hand. Anyone else seeing this issue or know a way to get around it. We are using FrameMaker 12 on Dell Laptops running 8MB of RAM with 64bit OS's with Windows 7 Professional.

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2 replies

Bob_Niland
Community Expert
Bob_NilandCommunity Expert
Community Expert
January 26, 2015

> ... and then it just quits and doesn't complete the task at hand.

Stalls? Crashes? Winks out? Throws error?

What, if anything, appears in the console window?

Does it update other books?

Does it update the prior version of the problem book?

ddwhite
ddwhiteAuthor
Known Participant
January 26, 2015

Error7103, It tells me it is Not Responding and then the process just shuts down and stops, doesn't crash or anything just stops. Right now I am the only one running the updates on this particular file, but I have had others attempt to run it on there machines in this office and again it does the same thing to those as well. There is only one version of this book.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 26, 2015

If it worked before, then I would have a look at excluding what you just added & try again. If it goes through, then you know the offending file is the one just added.

ddwhite
ddwhiteAuthor
Known Participant
January 26, 2015

That is the problem the book file has been the same, nothing has been added, I corrected a tag that was causing a figure to not show up in the TOC, one of several. This problem has been ongoing since we updated to FM 12 at times. Sometimes it works, most times you have to do the update process over and over again before it finally takes.

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