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mulsambe
Participating Frequently
Jul 30, 2018 12:55 PM UTC
Answered

Unable to save book as PDF in Framemaker 2015

Although this used to work in the past, I am no longer able to save a book as PDF.

I have tried with a simple test book with a single one page file.

When I ask to save as PDF, Framemaker seems to work but then nothing happen : no error, no file created.

When I ask to print using Adobe PDF printer, I get an error saying : « Impossible to print because default printer not compatible with Framemaker (Cannot qurey command escape 768) » (this is a translation from the French error message).

However, I may ask to print to « Microsoft print to PDF » printer. It works.

I have Acrobat Pro DC version 2018 installed. But it seems Distiller is never used.

Any idea that may help ?

Thanks a lot.

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    Jeff_Coatsworth
    Jeff_CoatsworthCorrect answer
    Community Expert
    Jul 30, 2018 6:51 PM UTC

    You've fallen victim to the Win10 1803 bug - load the latest 1803 fix - Windows Update KB4340917  (Juy 24/2018) to fix it.

    2 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity ExpertCorrect answer
    Community Expert
    Jul 30, 2018 6:51 PM UTC

    You've fallen victim to the Win10 1803 bug - load the latest 1803 fix - Windows Update KB4340917  (Juy 24/2018) to fix it.

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    mulsambe
    mulsambeAuthor
    Participating Frequently
    Jul 31, 2018 6:52 AM UTC

    Thank you so much for the information.

    After update everything is back to normal.

    Thanks.

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