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mandrill22
mandrill22
Inspiring
May 25, 2010
Answered

Unavailable Fonts

  • May 25, 2010
  • 1 reply
  • 1055 views

Ever since a company-wide OS upgrade (XP SP2 to SP3 among other things), all FrameMaker documents (for all users) complain about unavailable fonts. Console says:

The "Arial Black" Font is not available.

  "Arial Black Heavy" will be used in this session.

The thing is that the system font folder (Windows\Fonts) does have Arial Black but I don't see Arial Black Heavy. Does FrameMaker use a different font folder? Does the "upgrade" have anything to do with it (since this problem did not occur before SP3)?

    This topic has been closed for replies.
    Correct answer

    It's an SP3 thing, here's a previous thread with info:

    http://forums.adobe.com/thread/418848?tstart=0

    1 reply

    A
    Anonymous
    Correct answer
    May 25, 2010

    It's an SP3 thing, here's a previous thread with info:

    http://forums.adobe.com/thread/418848?tstart=0

    mandrill22
    mandrill22Author
    Inspiring
    May 25, 2010

    Thank you.

    I am pasting the fix you had originally posted--just in case someone else needs it.

    ------Instructions to fix this font issue*Start*-------

    Access C:\WINDOWS\Fonts folder and make backup copy of the “Arial Black (TrueType)” file. This file may also be displayed as “ariblk.ttf”.

    Re-access C:\WINDOWS\Fonts folder and delete the “Arial Black (TrueType)” file.

    Access C:\WINDOWS\$NtServicePackUninstall$ and find ariblk.ttf. Copy it and paste it into the C:\WINDOWS\Fonts folder.

    -------Instructions to fix this font issue*End*-------

    This worked for me. Thanks again!

    Nadeem

    A
    Anonymous
    May 25, 2010

    That's great -- thank you for letting us know that it

    worked.

    Sheila

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