Skip to main content
Known Participant
April 2, 2009
Question

unavailable fonts

  • April 2, 2009
  • 5 replies
  • 2642 views
Hello, I am experiencing a maddening problem with unavailable fonts. This message is of the variety that Framemaker has to reformat before I can open the FM file. Here are some details about my problem:
1. On a sporadic basis, Framemaker displays a Framemaker Console message that Arial Black is unavailable and Imago will be substituted. However, when I save as MIF, I cannot find any mention of Arial Black there.
2. I cannot locate any grayed out fonts in any dialogs, i.e., Paragraph Designer, Character Format Designer, Find Character Format, regular font dialog.
3. I cannot find for Arial Black; Arial Black is not available in the drop-down list box.
4. I have unchecked Remember Missing Fonts, exited, printed, etcetera, but missing fonts are still remembered.
5. My default printer is Adobe PDF.

If anyone has any tips for me on how to locate the offending format, I would really appreciate it.

Thank you,

Z.
    This topic has been closed for replies.

    5 replies

    May 22, 2009

    There is an MS Hotfix for the font issue, as listed in this earlier thread:

    http://forums.adobe.com/message/1890307#1890307

    May 22, 2009

    Thank you!

    Susan J. Hernandez

    [deleted signature]

    Participant
    May 22, 2009

    I ran into a similar (maddening) problem yesterday and benefited from a simple solution provided by a colleague. If you've installed Windows XP SP3, that's likely the cause of the Arial Balck problem. Windows XP SP3 includes an update to Arial Black font that our Framemaker template does not like. It changes all Arial Black Bold to Arial Black Heavy. This may the case for your templates, too.

    If you install SP3, restore the Arial font before opening a Framemaker document.

    Try this. It worked for me:

    1. Go to C:\WINDOWS\Fonts\ and delete the Arial Black font file ariblk.ttf.
    2. Open C:\WINDOWS\$NtServicePackUninstall$\
    3. Locate the file ariblk.ttf.
    4. Copy/paste it to C:\WINDOWS\Fonts\.
    5. Then start FrameMaker.

    For more detailed information, see: http://www.timawa.com/font-problems-after-installing-windows-xp-sp3/

    May 22, 2009

    Thank YOU, I will!

    Susan Hernandez

    Susan J. Hernandez

    Senior Technical Writer

    shernandez@purisma.com

    D&B / Purisma, Inc.

    2211 Bridgepointe Parkway, Suite 300, San Mateo, CA 94404

    (T) 650.350.3579 (F) 650.350.9593 (M) 650.350.3500

    April 7, 2009

    My company is experiencing the same problem, intermittently, when converting from Frame 7.2 to Frame 8. However, when Frame throws the unavailable Arial Black font error message (and we do have Arial Black installed), it says it is substituting Arial Black Heavy, which we do NOT have. Has anyone seen this wrinkle?

    S. Hernandez

    Arnis Gubins
    Inspiring
    April 7, 2009

    Is it possible that somewhere there is a bold (or even a bolded) attribute applied with the Arial Black? AFAIK, Arial Black doesn't have a bold, so moving up to the Heavy family member would be the logical step for FM to try, depending upon your maker.ini settings in the [Fonts] section.

    April 7, 2009

    Possibly. This book has had many hands dipping into it. I'll check this

    out. Thanks for the tip!

    Susan J. Hernandez

    Senior Technical Writer

    shernandez@purisma.com

    D&B / Purisma, Inc.

    2211 Bridgepointe Parkway, Suite 300, San Mateo, CA 94404

    (T) 650.350.3579 (F) 650.350.9593 (M) 650.350.3500

    Z__BulovaAuthor
    Known Participant
    April 2, 2009
    Aha! Saving as MIF and back to FM did it. Thank you!!
    Inspiring
    April 2, 2009
    Have you looked at all text on the Master and Reference pages?
    Including the tables that contain conversion settings....

    If you still can't find anything, save the file as a MIF, open that, and save it over the original as an .FM file.

    Art