Unresolved cross reference

Question

hello,i've been trying all day to incorporate an unresolve cross reference appearing at FM9nothing seems to word and internal Error keeps coming and shuting down my FM9,log file seems chinese to me,i've tried copying or inserting an other one but i only end up at nothing...in case you can help......log said...=== Header Begin ===Internal Error: 9004, 6353929, 6353615, 9227534FrameMaker 9.0.0 for IntelBuild: 9.0p196Window System: MSWindowsOperating System: Windows NT 5.1 (major.minor.build: 5.1.2600 Service Pack 3)Generated on: 17 October 2010 21:22:27To file: C:\Documents and Settings\Administrator\Application Data\Adobe\FrameMaker\9\FrameLog_10.10.17_21.22.27.txt=== Header End ====== Stack Trace Begin ===$60f409[rest of log removed by host]

Jeff_Coatsworth · Answer

There's no point in posting the error log here in the forums - only Adobe engineers can make sense of them. What I do notice is that you seem to be running a copy of FM9 at p196 level - you're a long way behind in the patches (p255 is the most recent). Try updating your copy of FM (remember, patches have to be loaded one at a time in order) and see if you get your error. If you still do, e-mail your log file to Adobe to the address they specify in the error message.

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