Unresolved Cross References Keep Returning

Forum|Forum|8 years ago
September 13, 2017
3 replies
1526 views

I have a few cross references that I cannot resolve. I have even gone as far as the nuclear option of deleting the cross reference and the marker. The same ones always come back after I save the book and reopen it. Framemaker 2015.

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Correct answer Winfried Reng

Do the target files show any messages when they are opened? For example missing fonts?

FrameMaker can resolve cross-references only, if it can open the target file without any error message.

When you open the files with the cross-reference markers, before you update the book or before you search for unresolved cross-references, do you still get a message that there are unresolved cross-references?

Best regards

Winfried

W

Winfried Reng

Correct answer

Community Expert

Do the target files show any messages when they are opened? For example missing fonts?

FrameMaker can resolve cross-references only, if it can open the target file without any error message.

When you open the files with the cross-reference markers, before you update the book or before you search for unresolved cross-references, do you still get a message that there are unresolved cross-references?

Best regards

Winfried

rlterziaiiiAuthor

Participating Frequently

Yes. The template that we use has several fonts that FM "converts to other fonts. For example 'The "Eurostile" font is not available. "Times New Roman will be used in this session." We do not use any of these fonts, however. All text is in Arial.

Barb Binder

Community Expert

Following up on Lynne's explanation, when you work with cross-document x-refs, you need to save all the files that are impacted (with edits to the reference or to the marker). FrameMaker makes this easy—in the book window, hold down the Shift key prior to opening the File menu to reveal Save All Files in Book.

~Barb

~Barb at Rocky Mountain Training

rlterziaiiiAuthor

Participating Frequently

I always use the SHFT+FILE option before I close the book. FIND/CHANGE says "none found" after I resolve the unresolved. After I all files (and the book) and close, they always return when I reopen the book.