Participant

Question

Update 5 internal error 15054 CMS

Hi,

After installing update 5 my cms Ditatoo is not working anymore. When connecting FM has to close. No error indication.

When opening dita document form Ditatoo, FM gives an internal error 15054.

Is there a solution or can I remove the update ?

Thanks,

Tobias

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Participating Frequently

Hi Tobias,

I have sent you the private message with our contact email. Please email us and we will connect with you to help you with the issue.

Regards,

Mayank

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TtenHAuthor

Participant

Hi Mayank,

I removed FM and Ditatoo and reinstalled both again. This solved the problem.

Kind Regards,

Tobias

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Community Expert

If it's not listed in your Windows Control Panel's Add/Remove Programs as a separate update, you can uninstall FM and reinstall & use update 4 on this page - https://supportdownloads.adobe.com/product.jsp?product=22&platform=Windows to get back.

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Community Expert

I'd contact the FM folks at tcssup@adobe.com to let them know what's going on - if rolling back the update fixes the issue, let them know that too.

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TtenHAuthor

Participant

Hi Jeff,

I don't know how to roll back the update. Can you tell me how, so I can try that?

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