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robertf65853221
robertf65853221
Known Participant
August 21, 2021
Answered

Update required Your browser or operating system is no longer supported. FrameMaker 2019

  • August 21, 2021
  • 2 replies
  • 9181 views

I just bought a new windows computer and I am trying to load FrameMaker 2019 onto it. I have the subscription, so it's a legal copy. I downloaded the main zip file and it would not install, giving me the following message:

 

 
 
Update required

Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.   Learn more

 

I downloaded the latest update, tried to install it and got the same message.

I've tried installing as administrator, and got the same message.

There is nothing to upgrade.

 

Does anyone have any ideas?

 

    This topic has been closed for replies.
    Correct answer pulkitn

    Hi Klaus and Community members,

    I understand this experience issue but this is occurring due to Microsoft has ended support for Internet Explorer 10 (IE 10) and this will occur for the older versions of apps and not new ones.

    I also understand detailed instruction which is taking time for all but there is nothing to be suspicious there.
    Edit 1: Further here is another very quick solution, Just have to unzip and replace give Setup.exe (attached in link)  and run the installer. 
    (This may work for most of people)

    Ref: https://assets.adobe.com/public/bacf6db2-66fd-4613-4a59-b7b2b1513f3c

     

    Even after this if you face the issue , Contact Adobe support

     

    -Pulkit Nagpal

    -FM/FMS Engg.

     

    2 replies

    mjhanna
    mjhanna
    Participant
    September 10, 2024

    Really annoying in that I don't have or ever use Internet Explorer 10!!!

    Wish Adobe would not assume we do.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    September 10, 2024

    @mjhanna - they don't - the issue is entirely on Adobe's activation servers' end of things. Not the users' side.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    September 30, 2024

    @mjhanna contacted support for the issue they were still experiencing - an Error: 213:11 problem. It turns out that this was due to a permissions issue:
    "The folder 'C:\ProgramData\Adobe\SLStore' must assign 'Full Control' permissions to either the 'Everyone' or 'Users' group."

      pulkitn
      Adobe Employee
      pulkitn
      Adobe Employee
      August 21, 2021

      This is occuring due to Internet Explorer 10 support deprecation, Kindly refer to following article : https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html

       

        K.Daube
        Community Expert
        K.DaubeCommunity Expert
        Community Expert
        August 21, 2021

        This is strange: the mentioned page in Helpx requests to test whether Exprorer 11 is installed.

        On my system (10.0.19043.1165 = 21H1) there is only Edge (and FireFox, the default) installed.

        I have checked the version of AASIapp.exe: it is already what the mentioned page offers as download.

        {On my system run FM v8 … 16 with no problems}

        So the problem obviously appears only if on a new computer older FM's are installed.

         

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