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Rosalee Rooster
Participant
November 23, 2011
Question

Updates grayed out

I installed Framemaker 10 and noticed that I cannot use Help - Updates because that option is grayed out. Operating system is Windows 7 32 bit and it makes no difference if I login with the administrator account.

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    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    November 23, 2011

    Sometimes network policies block Internet access for unknown programs - you can use the http://www.adobe.com/support/downloads/product.jsp?product=22&platform=Windows page to download updates.

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