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BeeMAC1975
Participant
December 3, 2025
Question

Upgrade from Frame10 to Frame11 and the response code

  • December 3, 2025
  • 1 reply
  • 127 views

My serial number is accepted, and when I try to activate the software, it says I need to connect to the internet and try again (I am already connected) or activate the software offline with a response code & my new Frame 11 serial number.  I have been using FrameMaker since version 3, and currently I have been using Frame 10 for some time. I have a FrameMaker 11 upgrade that requires a response code to activate the software.  Can I still activate the Frame 11 software? 

    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    December 3, 2025

    Hmm, you might not be able to - are you getting the message that says something about Internet Explorer? If so, you might need to apply the fixes in this post - https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html

    If not, then you probably need to contact the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker  for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

    B
    BeeMAC1975Author
    Participant
    December 3, 2025

    Thanks. I just sent an email to tcssup@adobe.com for help.

    Just FYI, I started with FrameMaker on a Mac with version 3.5, and several versions on Sun Workstations.  Over the years, I have used versions 5. 5.5, 7, 9, and 10. I work in CAD, and to me, FrameMaker is CAD for documents.

      Bob_Niland
      Community Expert
      Bob_NilandCommunity Expert
      Community Expert
      December 4, 2025

      What platform are you trying to run FM11 on?
      While one might guess Windows, I suppose it could be Mac, and less likely Solaris.

      If Windows, that would presumably be Win11.
      Even if you get past the FM11 licensing DRM issue, will it run with all features? No guesses.

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