Upgrading a subscription-based FM2019 to 2020

Forum|Forum|5 years ago
November 9, 2020
3 replies
700 views

Greetings,

We have spent a considerable amount of time, including calls to customer support, to try upgrading a subscription-based FM2019 to 2020, with no success. The last installation process returned the info that it was successful, but it's still FM2019.

What is the standard procedure to upgrade a subsciption-based version of FM?

Kind regards,

Mats

This topic has been closed for replies.

Correct answer Barb Binder

Try this link to download Fm 2020: https://www.adobe.com/products/framemaker/download-trial/try.html.

~Barb

LinSims

Community Expert

As I've said elsewhere, it is absolutely ridiculous that the only way to get the next version of FrameMaker when you have a subscription is to download it from the trial page. None of the CC apps require this. When is Adobe going to fix it?

Barb Binder

Correct answer

Community Expert

Try this link to download Fm 2020: https://www.adobe.com/products/framemaker/download-trial/try.html.

~Barb

~Barb at Rocky Mountain Training

M

matsb99251617Author

Inspiring

Thanks. An Adobe official reached out to me off-line with a custom download link. I agree with other posters that the procedure how to upgrade a subscription-based license could be clarified online and in the documentation.

Kind regards,

Mats

Jeff_Coatsworth

Community Expert

Did you download the 2020 version?

W

whlotus

Known Participant

I'm in the same situation: running FM 2019 subscription. I cannot find where to download FM 2020. Where do you get it? I assume with an FM active subscription, one can simply download and run it.

Thanks.

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