Inspiring

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Upgrading a subscription-based FM2019 to 2020

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Greetings,

We have spent a considerable amount of time, including calls to customer support, to try upgrading a subscription-based FM2019 to 2020, with no success. The last installation process returned the info that it was successful, but it's still FM2019.

What is the standard procedure to upgrade a subsciption-based version of FM?

Kind regards,

Mats

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Barb BinderCorrect answer

Community Expert

Try this link to download Fm 2020: https://www.adobe.com/products/framemaker/download-trial/try.html.

~Barb

~Barb at Rocky Mountain Training

LinSims

Community Expert

As I've said elsewhere, it is absolutely ridiculous that the only way to get the next version of FrameMaker when you have a subscription is to download it from the trial page. None of the CC apps require this. When is Adobe going to fix it?

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Barb Binder

Correct answer

Community Expert

Try this link to download Fm 2020: https://www.adobe.com/products/framemaker/download-trial/try.html.

~Barb

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~Barb at Rocky Mountain Training

M

matsb99251617Author

Inspiring

Thanks. An Adobe official reached out to me off-line with a custom download link. I agree with other posters that the procedure how to upgrade a subscription-based license could be clarified online and in the documentation.

Kind regards,

Mats

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Jeff_Coatsworth

Community Expert

Did you download the 2020 version?

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whlotus

Known Participant

I'm in the same situation: running FM 2019 subscription. I cannot find where to download FM 2020. Where do you get it? I assume with an FM active subscription, one can simply download and run it.

Thanks.

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