We can't verify your subscription status. ERROR 12015

Forum|Forum|8 days ago
March 23, 2026
2 replies
34 views

We can't verify your subscription status.

Hello everyone, I woke up one day to get to work, and when I turned it on I saw this panel with an error.

“We can't reach the Adobe servers. This may be because you're not connected to the internet. Check your connection and try again below. If you're still having issues, please see our connectivity troubleshooting guide. ERROR CODE 12015 “

I've tried all the troubleshooting steps in the guide, but nothing works.
I checked that the plan is paid for, but something's still not working. Has anyone encountered this problem?

I would be very grateful for your help.

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

I think you’ve posted in the wrong forum - this is the FrameMaker one, not the After Effects one you normally post in.

N

Nikita_KasperAuthor

Participating Frequently

Yeah i noticed, tnx

Jeff_Coatsworth

Community Expert

Normally, I’d just move the post, but they still haven’t enabled all the moderator functions yet on this new forum platform, so I’ll just close the topic off.

W

Winfried Reng

Community Expert

Hi,

What’s your FrameMaker version? This might help.

Best regards, Winfried